SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mall Speedy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mallspeedy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality! Very fine! Very elegant! Very nice!
Awesome watch.
Thanks product arrival in 25 days
Guys this watch is amazing, i highly recommend it...thank you so much
The watch is cool. To Togliatti came in 15 days. store recommend.
Nice watch. All arrows work and are easy to adjust. Left minute, in the middle second, on the right hour.
Excellent product, and very well designed. Lighter but well built.
Recommend this watch. Very accurate. also very careful and is the same time. As for the second. Tips could be black on white. Better would be visible. Strap Leather very good quality. Contact store OK.
100% authentic product as displayed in the picture. satisfied. definitely order again
The condition of the box and the product came excellent. Operation 10/10.
Very nice product, very accurate. Fast shipping, arrived in 25 days. I recommend the store
Everything is chic, well done, everything is packed as it should, not crumpled, 5 to the store
The watch is very worthy, they look very beautiful. Packing is reliable and beautiful, in a branded box. Suitable for gift. Delivery pleasantly surprised, only 2 weeks! bought it for my husband as a gift, he is very pleased. To the store thanks and prosperity!
It's a very beautiful watch, meets expectations, comes in box and the well-protected package, I arrive very fast to Chile.
Thanks to the store
Very nice watch. Arrived in a good condition.
Beautiful watch I recommend the store thanks
Beautiful watch thank the store for the product
Well arrived, faithful to the description.
Fast delivery, product seems to be good.
product I see in photos I recommend a similar packing super product very fast arrived store. thank you very much to seller♂️
Thank you store for the fast service. Watch very very nice.
I love this watch, very cool, I take the second, on the first strap changed to another. Leather strap, quality. In general, I recommend to buy definitely. To the store Thank you very much.
A good watch for a good price. Arrived in 18 days calendar here in RN.
Look fat. Packed qualitatively. I liked it. We'll watch them walk.