SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mall Speedy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mallspeedy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery. Size 7,5 on the Russian 37 came up perfectly. Look great. Thank you store.
Light, comfortable. Quality is good. I have a foot length of 24,8 cm, I ordered a size of 9. I made a measure of the insole size 9-exactly 26 cm. On the leg sat well, nothing falls down, but ahead turned out stock slightly more than 1 cm. Therefore, I think on my foot length 24,8 more precisely would fit the size 8.
Super comfortable, soft, go in size, slightly brighter than in the photo, I think will burn out in the sun a little! take
Good, light, 40 times full leg sat well
3 days in sock. Many thanks for the quality and fast delivery. sooo satisfied with the sneakers: soft, comfortable (do not want to shoot), beautiful... bought the second, missed the size, the size of For 17 days, the second came, thank you. On the size 39- 40 Russian took 10. i wish successful purchases in this store.
Sneakers are super, like slippers. At its 37.5-38, took 39 came up perfectly. Fast shipping. Recommend
Thank you very much to the store. The order sent quickly, the parcel came quickly, the sneakers really liked, there is almost no smell, at its 39 ordered 40, came up perfectly, look cool.
On the rose. 39 ordered 40, in the butt, can be carried a little, almost weightless, no smell. I'm happy with the purchase.
Order came on time. The size approached, at its 39 ordered 41. I'm happy with the purchase.
Really cute and confortable shoes. Highly recommend
They arrived in 9 days. Same as in the photo. I ordered a 39 for a 37 standing and it is perfect, thanks to measuring the foot glued to the wall and drawing the length 24,5 cm.
Excellent sneakers. They sat perfectly. The size approached perfectly. Took on a full 37 6,5. Come on time.
a liitle small for me 37size but its comfy to walk good for the Price..
Pretty and well packaged. Order on March 2 and received on March 12. To see in time
Great. Very comfortable and looks well finished. I use the 38th and I ordered the 8.5 and I go perfect.
Croses are super, just fire. In size, everything came up. On foot 24.5 - 8.5 China (39) excellent. Delivery within the norm.