We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The design style of these shoes is simple and generous, suitable for people of all ages. The quality is also very good, and you won't regret buying them. I recommend them to everyone
I bought them for a family member and they loved them, the quality of the material is good and they are comfortable.
materials very light,vand if your feet size 36, then much better to buy 37.5 or 38 so you can add double socks if you want too, my wife very like the shoes its beautiful thanks store.
Beautiful and very comfortable, I am satisfied.
Perfect very light and warm, for those who wear 38 in Portugal I indicate that they buy 39 p to be more tight or 40 to wear with thicker socks.
Perfect, super light and comfortable, I put on 37 here in Portugal and I ordered the number 39 and it looked very good, since I will wear it with socks it will not be tight. Too hot
I arrived before time very nice exact size warm comfortable the bolvere to order in another color super recommended
Arrived very quickly looks very good quality I recommend store
I liked it very much, especially because it is very light. The material is synthetic and will certainly be waterproof in snow or rain. The inside is all plush and must be warm. My footwear in Brazil is size 34, but I usually buy 35 boots, due to wearing socks. So I asked for number 37 and I won't have any problems. Looked great with thick socks. Tight footwear, no one deserves it!
love these boots, my 2nd pair, lightweight but plenty of tread, warm, comfortable and stylish, highly recommended.
Beautiful boot!... My foot bill was fine, I bought 35, a number greater than I use. Very well done in the finishes, only thing I thought could improve and the quality and size of the laces. Well overall I liked it.
I loved the very comfortable boot I wear 33 in Brazil and I bought number 35 and it worked
Order arrived fast. I sent it as a gift to my nephew, he said he liked it, that it was very light and nice to wear.
Perfect, very well done all lined, very hot, I ordered at number 39 for me here in Brazil I use the number 37, it was very right. Great product, I have already bought 4 of them and arrived very fast, well before the date set.